Warranty Policy - Stage Three Engineering

Stage Three Engineering's Manufacturer's Limited Structural Warranty Policy

MANUFACTURER’S LIMITED WARRANTY FOR ALL PRODUCTS MANUFACTURED BY STAGE THREE ENGINEERING AND SOLD UNDER THE “STAGE THREE ENGINEERING” LABEL ARE SUBJECT TO SPECIFIC AND IMPLIED WARRANTIES AS FOLLOWS:

1. Warranty Coverage

Subject to the terms and conditions outlined below, STAGE THREE ENGINEERING (hereinafter referred to as “Stage Three Engineering”) provides a warranty for its equipment against defects in material and factory workmanship to the original owner. This warranty is valid for a period of twelve months from the date of shipment from Stage Three Engineering’s facility, unless an extended warranty program has been purchased.

2. Limited Warranty Terms and Conditions

This warranty exclusively covers defects in original equipment manufactured by Stage Three Engineering and requires inspection and analysis by Stage Three Engineering to confirm the nature and cause of the failure.
Warranty replacement parts will be delivered only to the original equipment delivery location.
Defective components, both mechanical and electrical, will be repaired or replaced free of charge to the original owner within ninety (90) days from the date of shipment. After this initial period, defects in components manufactured by Stage Three Engineering will be repaired or replaced under the following conditions:
1. The equipment owner agrees to pay for service technician travel expenses from Stage Three Engineering or an authorized Distributor
2. The faulty components are returned to Stage Three Engineering’s facility, freight prepaid, with preauthorization from Stage Three Engineering.
Components purchased, but not manufactured, by Stage Three Engineering are subject to the manufacturer’s warranty.
Stage Three Engineering’s warranty covers repair, replacement, or credit for its own manufactured equipment or parts only and does not include labor, material, freight, or service charges for equipment removal.
Stage Three Engineering is not liable for losses, injuries, or damages to persons or property resulting from the installation, use, or failure of Stage Three Engineering’s products.

3. Product Improvements

Stage Three Engineering reserves the right to make improvements to its products in material and design without prior notice. These improvements may not be retroactively applied to previously manufactured equipment.

4. Warranty Transfer

The Stage Three Engineering warranty is limited to the initial customer and the original delivery location. It does not extend to secondary owners in the event of resale or redistribution. This warranty does not cover expenses, whether direct or consequential, arising from the use or inability to use these products.

5. Conditions Voiding Warranty

This warranty shall not apply to equipment that:

Has undergone repairs or modifications not authorized in writing by Stage Three Engineering.
Has been subjected to misuse, negligent handling, improper maintenance, improper installation, accidents, damage by fire, water, submersion, or acts of God.
Has been installed by anyone other than an authorized factory representative or approved
Has had serial numbers altered or removed.
Is related to normal wear items, natural wear and tear, or natural fading of paint, coatings, and weather-related degradation of rubber parts.
This limited warranty does not cover products still under warranty by their original manufacturer.

6. Freight Carrier Damage

Claims for equipment damaged in transit must be directed to the freight carrier. Visible damage should be reported immediately, and concealed damage should be reported within fifteen (15) days of receipt of the shipment, in accordance with freight carrier regulations.

7. Exclusion of Other Warranties

This warranty statement constitutes the entire extent of our liability for any warranty breach or deficiency related to the sale or use of the product. We are not liable for consequential damages, including, but not limited to, loss of profit, delays, or expenses, whether based on tort or contract.

For warranty service or questions, please contact:

Stage Three Engineering

3327 US-60, Huntington, WV 25705

Phone: 888-933-5773

Warranty Policy Fulfillment Process

Return Procedures for Warranty Coverage Effective Date: September 22, 2025

1. Contact the Stage Three Engineering parts department to initiate a possible warranty claim.

2. Collaborate with a Stage Three Engineering representative to identify the required parts for equipment repair.

3. Stage Three Engineering will create an order with a note indicating a possible warranty claim for the
identified parts, given we have it in stock, or we will work with you on finding a local supplier that we could reimburse for the scope of work once the amount invoiced is approved.

4. Stage Three Engineering will ship the parts to the customer given the warranty claim is vaild. Stage Three Engineering will require the original equipment part returned. Additional shipping charges
beyond standard ground rates in the US are the customer’s responsibility.

5. The customer must return the parts in question to Ready Mixer at their cost within 30 days of
receiving the replacement parts. No warranty coverage will be provided for parts returned after 30 days.

6. Stage Three Engineering will assess whether the failed part is covered by the warranty. If Stage Three Engineering is
not the original equipment manufacturer, they will collaborate with the OEM of the part to
determine the warranty coverage.

7. If the defective part is covered by warranty, Stage Three Engineering will reimburse the amount invoiced from the local third-party technician that was approved by a Stage Three Engineering Employee in Writing. For the purchase amount of the part and the ground freight charges incurred for shipping the
replacement part to the customer. Stage Three Engineering will not cover the cost incurred by the
customer to return the defective part to Stage Three Engineering